How can you avoid candidate ghosting? First we need to define ghosting. The term “ghosting” – when one person drops all contact without warning and no longer replies to your messages – is something you may have heard about in the context of romantic relationships or friendships, but it is becoming a professional phenomenon too.
A recent survey of jobseekers found that 84% of candidates admit to ghosting an employer or potential employer during the past 18 months. As a recruiter, it is frustrating when a candidate stops responding to your calls and does not tell you why. Aside from accepting it’s not a personal reflection on you, here are some ways to reduce the likelihood of candidate ghosting.
Why Candidates Ghost
Unfortunately, the reality of the current workforce and hiring trends means that ghosting is easier – and more tempting than ever.
With the biotech sector still growing fast and struggling to fill their positions – and the rising cost of living prompting many STEM workers to seek better opportunities – recruiters need job candidates slightly more than candidates need them. As a result, jobseekers often move faster than recruiters when applying for jobs and accepting or rejecting offers. They are also frequently working with multiple recruiters or applying to jobs directly. This leads to a situation where candidates are more likely to ghost one recruiter because they’ve accepted another job offer, or they are balancing too many job applications and decide to let some opportunities go.
In the survey mentioned above, 29% of job candidates said the reason they ghosted an employer was because the salary offered was too low. The second most common reason given was the candidate received a better job offer (28%).
How Recruiters Can Avoid Candidate Ghosting
The best way to avoid jobseeker ghosting is to remain approachable and proactive. Keep candidates apprised of delays with their applications (e.g. if the hiring manager is away on vacation until next week), and check in with the candidates regularly. These check-ins should continue even after a job offer is made: if the candidate isn’t receiving updates from their new employer, it may make them nervous and more likely to continue their job search. It is uncommon for a candidate to ghost the company after making a job offer…but it’s not unheard of.
When filling biotech roles, make sure you know what the candidate’s preferred salary range is early in the process, and whether the position you’re trying to fill meets their expectations.
Assume that the candidate is pursuing multiple opportunities simultaneously, and act accordingly. Try to accommodate the candidate’s other applications – if they expect to attend a final stage interview next week, make sure they do not have to wait long to find out the status of the interviews you’ve facilitated.
Lastly, emphasize that you’re supportive of the candidate pursuing other opportunities and accepting competing offers. Some candidates ghost recruiters because they fear an awkward conversation when they admit they’ve accepted another offer. If you want your candidates to tell you when they’ve stopped their job search, it’s best to be understanding.
Kay Chow is one of Sci.Bio’s wonderful Scientific Recruiting Partners. As her three year anniversary with Sci.Bio approaches, we thought she’d be perfect to kick off our upcoming Recruiter Spotlight series, which will shed light on the work and lives of Sci.bio’s recruiters.
How did you get into recruiting, and how did you end up at Sci.bio?
For my first co-op at Northeastern, I worked at a Brain & Cognitive Sciences lab that focused on studying the effect of exercise on brain health in older adults. I first started out on the clinical research side, but later found myself on the recruiting end picking up phone calls from prospective study candidates. I soon realized that I enjoyed that side of the work much more and thought I could pursue a similar career in the biotech industry given my academic background in neuroscience. A couple of interviews later with Eric and other team members, I was hired at Sci.bio and it’s been nearly three years since in May 2023!
What do you enjoy most about being a recruiter?
I enjoy being a part of someone’s life milestone when they accept a new role. When I hear an enthusiastic yes from a candidate, I get excited for them to explore a new part of their career and work with new people. I try not to become desensitized to the fact that switching jobs is an important milestone in people’s lives.
What do you find most challenging about recruiting?
I find that the most challenging part of recruiting that I’ve had to learn to manage are the ups and downs, and accepting that this is a profession where many factors can be out of your control. Recruiting can be an emotional rollercoaster – one day you can have a top candidate accept an offer and you feel on top of the world, then a few hours later, you can have your fourth offer for a role rejected. You can do your best to find a great candidate and provide a stellar offer, but at the end of the day, you can’t make a candidate say yes if they don’t want to.
What are your passions and interests outside of work?
I’ve been a part of a cornhole league in Assembly Row for the last two years and I’ve won four seasons! Prior to the cornhole league, I hadn’t played any cornhole (minus the intramural cornhole league I was participating in where we lost every game!). I’m also a powerlifter – I competed in a local meet last summer and plan to compete again this summer! On top of that, I love electronic music. You can find me dancing at a show or festival on the weekends.
What do you think your greatest strength is as a recruiter?
I believe my greatest strength as a recruiter is my ability to read the recruiting process and anticipate next moves. By understanding a candidate’s motivations, a hiring manager’s priorities, and reading into subtle nuances, I can get a sense of how a situation might pan out. This helps me to prepare for what’s to come.
What advice would you give to someone entering the world of biotech recruiting, or recruiting in general?
I would suggest finding a style of communication that is comfortable and effective for you. Candidates can tell if you’re uncomfortable or not being yourself and it doesn’t always help foster trust and rapport with them. I find that when I exude my own personality on a call (which might be a little quirky and goofy when the time is right), it helps put me and the candidate in a more comfortable state.
What are your goals that you hope to accomplish as a recruiter?
At this point, my goal is to gain as much experience in as many different environments as possible. So far, my main experience as a recruiter has been with smaller to medium sized biotech companies in an RPO setting. I think I thrive in RPO settings but hope to gain more experience in contingent recruiting and BD. After dipping my toes in more environments, then I’ll narrow down what my niche will be and work towards that.
Workforce statistics from the past two years paint a concerning picture of the biotech recruiting sector in 2023. The COVID-19 pandemic led to a boom in hiring and growth, but now that the initial biotech demand is leveling off, many companies are ‘right-sizing’ to pre-COVID-19 levels. Statistics predict the growth of the biotech sector slowing in 2023, in part to rising inflation.
The overall trend means biotech companies are slowing down their hiring. It’s not clear how much growth will slow in 2023, and hiring managers might wonder whether it’s worth adding more workers to the payroll if layoffs are coming. Due to its ability to consolidate and diversify their portfolio, Big Pharma is in a stronger position than agile biotech start-ups, but industry experts still urge caution.
Attracting Biotech Talent in 2023
Despite an economic slowdown, the biotech sector is continuing to grow, and companies are still looking to hire top talent. Here are a few ways biotech recruiting is filling positions and attract candidates.
First, it’s important to understand candidates’ motivation for switching roles, because there are many professionals considering a job switch, even if they’re currently employed. A lot of candidates are seeking appropriate salary increases to combat inflation. Or, perhaps instability at their current company has created a threat of layoffs.
As a recruiter, there are several ways to appeal to these candidates and fill your client’s vacancies.
Highlight remote, hybrid and flexible working options. Thanks to rising gas prices, commuting is expensive, and many employees don’t like feeling pressured to come into the office. Flexible working remains a high priority for jobseekers as they explore new roles.
Emphasize supportive work culture for new hires. Work culture is not just about throwing money at employees, but thoughtful initiatives to support new hires and integrate hybrid teams. The COVID-19 pandemic has left many workers feeling adrift from their colleagues, and they want to better integrate into their teams, virtual or not.
List opportunities for career growth and developmental opportunities within the company. The new hire is more likely to make long-term commitment to the role if they think they can progress in their career without needing to switch companies again.
With over ten years’ experience serving biotech companies in the Boston area, Sci.Bio knows how to guide your company through economic changes. Schedule an appointment with us today to learn more.
In the last couple of months, you’ve probably heard about ChatGPT. Launched in November 2022 by an artificial intelligence company called OpenAI, ChatGPT is a chatbot that answers questions, responds to prompts, and gives suggestions. Its backbone is a natural language processing model that was trained using text from across the internet, and upon its release it quickly drew attention for its conversational skill, creative abilities, and the depth and detail of its responses.
AI isn’t a novelty to recruiters – many have been using AI recruiting software to source or screen candidates for years. But ChatGPT is a different beast, and you might be wondering if it could be used in recruiting. The answer, as with most AI-based tools, is yes – with caveats. As a chatbot, it can’t do everything on a recruiter’s to-do list (and as such, it isn’t equipped to replace recruiters outright). But if you know how to harness it, ChatGPT can help a recruiter brainstorm and generate ideas, fill in gaps in their knowledge, and generally speed up certain processes in recruiting. Read on for some ideas on how to use this chatbot to your advantage, and for some limitations you should keep in mind.
Use ChatGPT to create job descriptions
When creating eye-catching, informative job descriptions, ChatGPT can provide a starting point to build from. For example, I asked ChatGPT to “write a job description for a bioinformatics scientist at a proteomics company.” It gave me a description that was, overall, pretty nondescript and basic. But the description included some important and relevant qualifications like “Strong experience in proteomic data analysis, including the use of mass spectrometry data” and “Experience with bioinformatics software and databases, such as R, Python, and ProteomeXchange,” and it hit all the necessary points of a job description.
These results can provide a great framework for you to edit and add to depending on the specifics of the position at hand. But you don’t have to stop there. When I asked ChatGPT to “rewrite that job description requiring 5 years of postdoctoral experience and experience with Matlab,” it added those qualifications seamlessly into the description. When I asked ChatGPT to “rewrite that job description to be more exciting and compelling,” the chatbot threw in some adjectives like “dynamic” and “innovative” and verbs like “revolutionize” and “harness.”
Use ChatGPT to develop interview questions
Just as the chatbot can provide the framework of a job description to work from, it can do the same for interview questions. For the example position above, I asked ChatGPT to “create a list of interview questions for a bioinformatician at a proteomics company. Be sure to ask about leadership, problem solving, and past industry experience.” The response gave me ten questions. Some were way too vague and awkward, like “How do you approach problem solving and troubleshooting in bioinformatics?” But others seemed like they could provide fruitful insight into a candidate, like “Can you give an example of a time when you had to present complex bioinformatics data to non-experts and how you effectively communicated the findings?” and “Can you describe a project you have worked on in industry and how it differed from your academic experience?”
Use ChatGPT to create emails, social media posts, and other text communications
Other tasks that require writing text, like creating emails and social media posts, could benefit from ChatGPT. For the hypothetical “bioinformatics scientist at a proteomics company,” I asked ChatGPT to “write a compelling summary of that job description to post on LinkedIn.” It gave me a paragraph that started with “Are you a Proteomics Bioinformatics Expert looking to take your career to the next level? Join our cutting-edge team at XYZ Proteomics and be a key player in revolutionizing the field of mass spectrometry-based proteomics,” then gave some details about the requirements and responsibilities. The response was a little wooden – it definitely read like a fill-in-the-blank imitation of what a post like this “should” look like – but it hit all the important points and could be good to go with a little tweaking.
Use ChatGPT to learn about roles
As a recruiter working in the biotech industry, you might find yourself dealing with roles that are highly specific or require certain obscure skills. Recruiters in this situation might typically turn to Google to ask “what are bioconjugated nanoparticles?” or “what skills does a surface chemistry scientist need?” But since ChatGPT combs the internet to create its response, it can sometimes provide a more direct and specific answer than Google.
Drawbacks and takeaways
Models like ChatGPT are only as good as the information they run on and the patterns they are trained to recognize. For this reason, it’s important to closely pay attention to what content you’re using from ChatGPT to make sure no discriminatory language or inaccuracies sneak into your responses. I’ve seen some recruiters say that you should treat ChatGPT like a “spunky intern” whose work you check over closely. I think of it more as a springboard tool that can save you time, help you brainstorm ideas, and fill in some gaps in your knowledge. Though ChatGPT and other chatbots have their limitations (and can’t approximate everything the human mind can do), most experts agree that this technology is here to stay — and is only going to improve with time.
Where can you access top talent other than LinkedIn, a site where candidates are inundated with recruiter messages and your own email risks getting lost in their inbox? There are a few underexplored avenues to find biotech jobseekers, and with a bit of creativity you can expand your candidate pool.
Leverage Existing Connections
The most efficient way to find fresh job candidates is to ask your existing clients for referrals. Your clients will know who in their network is looking for new opportunities, or who is dissatisfied with their current job and could be persuaded to change companies.
Another source of talent is through auditing former candidates you worked with in the past: check in on those previously considered for roles to see if they’re looking for new opportunities. After all, just because they weren’t a suitable match for your previous vacancies, it doesn’t mean they won’t be a good fit for your current openings.
Broadening your recruitment sphere
After you’ve tapped your current network, you can broaden your reach through local opportunities. Get involved with regional biotech organizations: attend their networking or professional development events to meet other attendees who may be considering a career change. Reach out to conference presenters or hosts at these types of events – the people who participate in panels, conferences and high-profile volunteer roles are often looking to strengthen their resumes with an eye to new roles. Even if that’s not the case, conference presenters are usually well-connected and may be willing to refer candidates to you.
Make sure you’re not limiting your search to graduates of the local biggest universities, and recruit from historically black universities and colleges (HBCUs), small liberal arts colleges (SLACs) and local community colleges. At these smaller colleges you may find candidates with less conventional resumes, but who have acquired a valuable set of skills through different routes into the job market.
College faculty like having recruiters come to speak to their students about career paths, which allows you to connect with STEM graduates in-person before they start applying to entry level positions.
Other places to find hidden jobseekers
In addition to using LinkedIn, check expat forums and Facebook groups for professionals. Members of those groups may be receptive to new opportunities that are tailored to them, rather than being cold-called on LinkedIn about jobs that don’t match their skillsets.
The final way to expand your talent pool on LinkedIn is to note who is interacting with your job posts through likes, comments or shares. This kind of online engagement is often a sign of someone considering a career move or preparing to apply to new roles, even if they aren’t advertising the fact on their profiles. Reach out to those posters and offer to chat with them about their career goals.
As a recruiter you often go to the candidates, but it’s also possible to encourage candidates to come to you. Hold a recruitment agency Open House – make the event worthwhile for local job seekers to visit your recruitment agency, meet the recruiters, and learn about the companies you partner with.
