Company:  Confidential

Job Title: Sr. IT Specialist/Engineer

Job Number: 35824

Location: 10865 Road To The Cure San Diego, CA 92121

Job Description

Responsibilities

Responsibilities

  • Prioritize and respond to end user service requests tracking work activities in the IT ticketing system, engaging other support resources when needed, and communicating status to the requestor
  • Follow standard operating procedures including those for account management, workstation configuration, change control, application configuration, issues escalation, and incident handling
  • Maintain accurate records of technical assets identifying needs to procure additional supplies and replace systems
  • Create and maintain standard OS images
  • Provide AV support including conference room setup, online meeting (Teams or Zoom) configuration, and recording
  • Support network and desktop printing and coordinate printer maintenance with the service vendor when needed
  • Create and administer user accounts for Active Directory, Office365, VPN, specialized scientific applications, and other corporate systems
  • Provide end user training in the use of Office 365 applications (i.e. Teams, OneDrive, SharePoint, etc.), conferencing, security, and computing best practices
  • Collaborate with other IT personnel and contractors to resolve complex issues and system outages
  • Troubleshoot issues with network connectivity for end user devices in the office and at offsite locations
  • Responsible for workstation hardware troubleshooting and repair
  • Responsible for the electronic archiving of analytical data and scanned paper-based raw data for each project as appropriate
  • Maintain confidentiality of client and company information
  • At all times, protect the security and integrity of company systems

Required Skills

  • Bachelor's degree in an IT-related field or equivalent work experience
  • 2-5 years experience in an end-user-facing computer support role, preferably in a regulated industry or biotech company, with knowledge of computing hardware, software, voice/data cabling, networking protocols, printer management, and desktop implementation/support
  • Advanced knowledge of the Windows desktop operating system environment as well as PC applications (such as Word, Excel, and Outlook) is required

 

Skills:

  • Demonstrated ability to provide exceptional customer service and take ownership of problems
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
  • Ability to plan and prioritize work without supervision
  • Ability to work in a fast-paced environment where multiple projects are in process and must be completed in a timely manner
  • Strong troubleshooting skills
  • Versatility, flexibility, and willingness to work within constantly changing priorities
  • Acute attention to details
  • Commitment to documenting work, contributing to the IT knowledge base, and maintain accurate records
  • Excellent oral and written communication skills

 

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