Company: Confidential
Job Title: Sr. IT Specialist/Engineer
Job Number: 35824
Location: 10865 Road To The Cure San Diego, CA 92121
Job Description
Responsibilities
Responsibilities
- Prioritize and respond to end user service requests tracking work activities in the IT ticketing system, engaging other support resources when needed, and communicating status to the requestor
- Follow standard operating procedures including those for account management, workstation configuration, change control, application configuration, issues escalation, and incident handling
- Maintain accurate records of technical assets identifying needs to procure additional supplies and replace systems
- Create and maintain standard OS images
- Provide AV support including conference room setup, online meeting (Teams or Zoom) configuration, and recording
- Support network and desktop printing and coordinate printer maintenance with the service vendor when needed
- Create and administer user accounts for Active Directory, Office365, VPN, specialized scientific applications, and other corporate systems
- Provide end user training in the use of Office 365 applications (i.e. Teams, OneDrive, SharePoint, etc.), conferencing, security, and computing best practices
- Collaborate with other IT personnel and contractors to resolve complex issues and system outages
- Troubleshoot issues with network connectivity for end user devices in the office and at offsite locations
- Responsible for workstation hardware troubleshooting and repair
- Responsible for the electronic archiving of analytical data and scanned paper-based raw data for each project as appropriate
- Maintain confidentiality of client and company information
- At all times, protect the security and integrity of company systems
Required Skills
- Bachelor's degree in an IT-related field or equivalent work experience
- 2-5 years experience in an end-user-facing computer support role, preferably in a regulated industry or biotech company, with knowledge of computing hardware, software, voice/data cabling, networking protocols, printer management, and desktop implementation/support
- Advanced knowledge of the Windows desktop operating system environment as well as PC applications (such as Word, Excel, and Outlook) is required
Skills:
- Demonstrated ability to provide exceptional customer service and take ownership of problems
- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
- Ability to plan and prioritize work without supervision
- Ability to work in a fast-paced environment where multiple projects are in process and must be completed in a timely manner
- Strong troubleshooting skills
- Versatility, flexibility, and willingness to work within constantly changing priorities
- Acute attention to details
- Commitment to documenting work, contributing to the IT knowledge base, and maintain accurate records
- Excellent oral and written communication skills
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