Brightspec

Job Title: Service Engineer – Waltham, MA

Job Number: 33680

Location: Waltham, MA

Job Description

We are seeking an experienced service engineer. Candidates should enjoy working in a fast-paced, mission-driven environment and be prepared to tackle a broad set of challenges as the company grows. This is an excellent opportunity for rapid career advancement in a fast-growing small company working on a groundbreaking new analytical tool.

Responsibilities

  • Will work with highly complex equipment (MRR) which requires an advanced understanding of electronics and analytical instrumentation
  • Provide on-site installation, testing, and customer training of MRR spectrometers
  • Installations involve setting up instruments, and verifying that the system meets factory specifications by running a complex series of Instrument, Operational, and Performance qualifications
  • Secure customer acceptance of installation and repairs
  • Diagnose problems by in-depth troubleshooting and provide service for the repair of complex instruments
  • Re-qualify the instrument after service/repair to ensure proper performance of the instrument
  • Perform on-site preventive maintenance and validation of spectrometers
  • Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance
  • Coordinate with customers to arrange Remote Sessions, phone support, and lab facility inspection for new installations
  • Coordinate travel arrangements
  • Attend in-depth product training at our facility in Virginia
  • Communicate and work closely with the support team
  • Perform other duties as required

Required Skills

  • B.S. in Electrical Engineering, Electronics, or a related discipline
  • Minimum 4 years experience diagnosing and repairing electronic, electromechanical, and scientific equipment
  • Proven knowledge of analog electronics, high voltage circuitry/circuits
  • Strong technical skills involving analytical instrumentation
  • Excellent customer focus with the ability to reliably respond to inquiries, communicate and interact with customers
  • Excellent verbal, written, MS Office, computer, technical data, communication and presentation skills, with knowledge of TCP/ IP protocols, and the ability to communicate complex technical issues in an easy-to-understand manner
  • Valid Drivers' License issued by the state of residence and in good standing
  • Excellent organizational skills with the ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment
  • Ability and willingness to travel as required

 

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