Service Engineer

Job Title: Service Engineer – Charlottesville, VA

Job Number: 33679

Location: Charlottesville, VA

Job Description

We are seeking an experienced service engineer. Candidates should enjoy working in a fast-paced, mission-driven environment and be prepared to tackle a broad set of challenges as the company grows. This is an excellent opportunity for rapid career advancement in a fast-growing small company working on a groundbreaking new analytical tool.

Responsibilities

• Will work with highly complex equipment (MRR) which requires an advanced understanding of electronics and analytical instrumentation
• Provide on-site installation, testing, and customer training of MRR spectrometers
• Installations involve setting up instruments, and verifying that the system meets factory specifications by running a complex series of Instrument, Operational, and Performance qualifications
• Secure customer acceptance of installation and repairs
• Diagnose problems by in-depth troubleshooting and provide service for the repair of complex instruments
• Re-qualify the instrument after service/repair to ensure proper performance of the instrument
• Perform on-site preventive maintenance and validation of spectrometers
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance
• Coordinate with customers to arrange Remote Sessions, phone support, and lab facility inspection for new installations
• Coordinate travel arrangements
• Attend in-depth product training at our facility in Virginia
• Communicate and work closely with the support team
• Perform other duties as required

Required Skills

• B.S. in Electrical Engineering, Electronics, or a related discipline
• Minimum 4 years experience diagnosing and repairing electronic, electromechanical, and scientific equipment
• Proven knowledge of analog electronics, high voltage circuitry/circuits
• Strong technical skills involving analytical instrumentation
• Excellent customer focus with the ability to reliably respond to inquiries, communicate and interact with customers
• Excellent verbal, written, MS Office, computer, technical data, communication and presentation skills, with knowledge of TCP/ IP protocols, and the ability to communicate complex technical issues in an easy-to-understand manner
• Valid Drivers' License issued by the state of residence and in good standing
• Excellent organizational skills with the ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment
• Ability and willingness to travel as required