Job Title: Service Engineer
Job Number: 62639
Location: Waltham, US
We are seeking an experienced service engineer. Candidates should enjoy working in a fast-paced, mission-driven environment and be prepared to tackle a broad set of challenges as the company grows. This is an excellent opportunity for rapid career advancement in a fast-growing small company working on a groundbreaking new analytical tool.
* Will work with highly complex equipment (MRR) which requires an advanced understanding of electronics and analytical instrumentation * Provide on-site installation, testing, and customer training of MRR spectrometers * Installations involve setting up instruments, and verifying that the system meets factory specifications by running a complex series of Instrument, Operational, and Performance qualifications * Secure customer acceptance of installation and repairs * Diagnose problems by in-depth troubleshooting and provide service for the repair of complex instruments * Re-qualify the instrument after service/repair to ensure proper performance of the instrument * Perform on-site preventive maintenance and validation of spectrometers * Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance * Coordinate with customers to arrange Remote Sessions, phone support, and lab facility inspection for new installations * Coordinate travel arrangements * Attend in-depth product training at our facility in Virginia * Communicate and work closely with the support team * Perform other duties as required
* B.S. in Electrical Engineering, Electronics, or a related discipline * Minimum 4 years experience diagnosing and repairing electronic, electromechanical, and scientific equipment * Proven knowledge of analog electronics, high voltage circuitry/circuits * Strong technical skills involving analytical instrumentation * Excellent customer focus with the ability to reliably respond to inquiries, communicate and interact with customers * Excellent verbal, written, MS Office, computer, technical data, communication and presentation skills, with knowledge of TCP/ IP protocols, and the ability to communicate complex technical issues in an easy-to-understand manner * Valid Drivers’ License issued by the state of residence and in good standing * Excellent organizational skills with the ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment * Ability and willingness to travel as required
Application Deadline: 2023-10-20